Privacy Policy
Introduction
Welcome to Resplendent Asia Holidays. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This privacy policy explains how we collect, use, disclose, and safeguard your data when you visit our website, book a tour, or engage with our services.
Information We Collect
We may collect the following information when you use our services:
- Personal Information: This includes your name, email address, phone number, passport information, nationality, and any other personal details needed to plan your travel or facilitate your booking.
- Payment Information: We collect your payment details, such as credit card information, to process bookings and transactions securely.
- Travel Preferences: Information regarding your travel preferences, such as desired destinations, tour activities, accommodations, and meal preferences.
- Communications: If you contact us via email, phone, or through our website, we may keep a record of your communication.
- Automatically Collected Information: We collect certain information automatically when you visit our website, such as IP addresses, browser types, and data from cookies or similar technologies.
How We Use Your Information
Resplendent Asia Holidays uses the information we collect for the following purposes:
- To process bookings, payments, and refunds.
- To personalize your travel experience and provide customized travel recommendations.
- To communicate with you regarding your booking or travel arrangements.
- To send you important notices such as itinerary updates, travel alerts, or changes to our policies.
- To improve our website, services, and customer support by analyzing user behavior and feedback.
- For marketing purposes, such as sending newsletters, promotional offers, or other information related to our services, provided you have opted in to receive such communications.
- To comply with legal and regulatory requirements.
Sharing Your Information
We may share your personal information with third parties under the following circumstances:
- Service Providers: We may share your data with trusted service providers, such as airlines, hotels, transportation companies, and tour guides, to fulfill your travel arrangements.
- Payment Processors: Your payment information may be shared with third-party payment processors to complete transactions securely.
- Legal Requirements: We may disclose your information when required to comply with applicable laws, regulations, legal processes, or government requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity as part of the transaction.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how you use our website and allow us to offer you personalized services. You can adjust your browser settings to disable cookies if you prefer, but this may affect your ability to use certain features on our website.
Data Security
We take data security seriously and implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have certain rights regarding your personal information, including:
- Access and Correction: You may request access to the personal information we hold about you and ask that any incorrect or outdated information be updated.
- Deletion: You may request the deletion of your personal data under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
- Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in the email or by contacting us directly.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete the information as soon as possible.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, legal obligations, or service offerings. We will notify you of any significant changes by posting the updated policy on our website and revising the “Last Updated” date at the bottom of this page.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or the handling of your personal data, please contact us at:
Resplendent Asia Holidays
Email: journey@resplendentasiaholidays.com.au
Phone: +61 478 010 005
Address: 20 Kanooka Gr, Meadow Heights VIC 3048, Australia